Refund policy

30-day returns

We accept return requests made within 30 days of receiving your order.

For change-of-mind returns, customers are responsible for return postage. If an item is faulty, damaged, misdescribed or you receive the wrong item, Khalis House will cover or reimburse reasonable return postage costs.

To qualify for a change-of-mind return, the item must be unused, unread and in a resaleable condition. Where reasonably possible, it should be returned in its original packaging. You will also need your order number or other proof of purchase.

To request a return, contact us at info@khalishouse.com before sending the item. 

Items returned without contacting us first may take longer to process.

Unless an item is faulty, damaged, misdescribed or supplied incorrectly, the customer is responsible for the cost and safe return of the item. We recommend using a tracked postal service, as we cannot refund items that do not reach us.

Damaged, faulty or incorrect items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, misdescribed or if you receive the wrong item.

Email info@khalishouse.com with your order number and, where relevant, photographs showing the issue. We will arrange an appropriate replacement, refund or other remedy and cover reasonable return costs where the item is faulty or supplied incorrectly.

Exceptions

Personalised or specially commissioned products cannot normally be returned unless they are faulty, damaged or not as described.

Individual newspapers, magazines and periodicals cannot normally be returned for a change of mind. This does not affect your rights where an item is faulty, damaged or misdescribed.

Gift cards cannot be returned or exchanged for cash except where required by law.

Exchanges

If you would like a different item, please request a return and place a separate order once your return has been accepted.

UK cancellation rights

For most goods purchased online, UK consumers have the legal right to cancel their order within 14 days of receiving it without giving a reason. After notifying us, you normally have a further 14 days to return the goods.

For eligible cancellations, we will refund the item price and the cost of standard outbound delivery. Additional charges for premium or expedited delivery are not refundable beyond the cost of standard delivery. You may be responsible for return postage where the goods are not faulty and this was explained before purchase.

We may reduce a refund where handling beyond what is reasonably necessary has diminished the value of the goods.

Nothing in this policy limits your statutory consumer rights.

International customers

Our voluntary 30-day return policy applies to eligible international orders. Customers may also have additional rights under the laws applicable in their country or region.

International customers are responsible for return postage for change-of-mind returns. Original international shipping charges, customs duties and import taxes are not normally refundable, except where required by law or where the item was faulty or supplied incorrectly.

Refunds

We will confirm when your return has been received and inspected.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval, plus any additional processing time required by your bank or card provider.

If more than 15 business days have passed since we approved your refund, contact info@khalishouse.com