Shipping policy
Order processing
We usually dispatch in-stock orders on the same working day. Orders placed later in the day, during weekends or on public holidays may be dispatched on the next working day.
During particularly busy periods or major new releases, processing may take slightly longer. If an unusual delay affects your order, we will contact you using the details supplied at checkout.
UK delivery
UK orders are normally delivered within 1–3 working days after dispatch.
Delivery times are estimates and can occasionally be affected by circumstances outside our control, including postal disruption, adverse weather and seasonal demand.
International delivery
Khalis House Publishing ships worldwide. We normally use UPS for international deliveries.
International orders are generally delivered within 5–10 working days after dispatch, although delivery times depend on the destination and local customs processing.
Shipping charges
We generally charge fixed shipping rates. The applicable delivery charge will be displayed at checkout before payment is completed.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country.
These charges are not included in our product or shipping prices and are the customer’s responsibility. Khalis House Publishing cannot control or predict customs charges or delays.
Pre-orders
The expected publication or dispatch date for a pre-order will be stated on the relevant product page wherever possible.
Orders containing both in-stock and pre-order products may be dispatched together when the pre-order becomes available. If you require available items sooner, please contact us before ordering or place separate orders.
Publication and delivery dates for pre-orders are estimates and may change because of circumstances arising during printing, production or transportation.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, contact info@khalishouse.com immediately. We cannot guarantee that an address can be changed after an order has been dispatched. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was supplied.
Delayed or missing orders
If your order has not arrived within the estimated delivery period, contact info@khalishouse.com with your order number.
We may need to investigate the delivery with the carrier before arranging a replacement or refund. Delivery estimates are not guaranteed, but we will make reasonable efforts to resolve delayed, lost or damaged shipments.